Shipping Policy

Thank you for shopping with Clothex! We are committed to delivering your order quickly, safely, and efficiently. This Shipping Policy outlines how we process and deliver orders placed through our website www.clothex.in or http://www.clothex.in. 1. Service Areas We currently ship to most regions across India. If your PIN code is not serviceable, we will notify you at the time of checkout or order processing. We do not offer international shipping at this time. 2. Order Processing Time All orders are typically processed within 2 to 4 business days (excluding Sundays and public holidays). You will receive a confirmation email or SMS with order details once your order is confirmed. Processing includes quality check, packaging, and handover to the delivery partner. Delays may occur during high-demand periods, sales, or holidays. 3. Delivery Time Once shipped, delivery usually takes 5 to 10 business days depending on your location. Metro cities: 4–6 business days Tier 2 and Tier 3 cities: 5–9 business days Remote/rural areas: 7–12 business days Please note that delivery timelines are estimates and may be affected by unforeseen delays such as weather conditions, courier service issues, or logistical challenges. 4. Shipping Charges Prepaid Orders: Free shipping across India Cash on Delivery (COD): A small COD fee may apply, and it will be shown at checkout We may offer limited-time free shipping or discounted rates during promotions. 5. Order Tracking Once your order is shipped, you will receive an email or SMS with a tracking ID and link. You can use this to check the real-time status of your shipment. If you do not receive a tracking link within 4 business days of ordering, please contact us. 6. Delayed or Lost Shipments While we strive to ensure timely delivery, delays may happen. If your order is significantly delayed or shows no updates for more than 7 days after shipping, please contact our support team. In rare cases of lost packages, we will work with the courier partner to resolve the issue and may offer a replacement or refund if confirmed undelivered. 7. Address Accuracy Customers are responsible for providing accurate and complete shipping information. Orders with incorrect addresses may be delayed or returned. We are not responsible for delivery issues caused by incorrect or incomplete addresses. If you need to update your address after placing an order, please contact us as soon as possible. Changes may not be possible once the order has been shipped. 8. Packaging All items are securely packed to avoid any damage during transit. If you receive a package that appears to be damaged or tampered with, please take photos and contact us immediately before opening the contents. 9. Delivery Partners We work with trusted third-party courier partners for delivery. Their terms and conditions may also apply to certain aspects of shipping. 10. Contact Us If you have any questions or need support related to shipping, tracking, or delivery, feel free to reach out to us: Email: clothexonline@gmail.com mailto:clothexonline@gmail.com Website: www.clothex.in http://www.clothex.in